Our online orders will be charged a flat rate of $15.00 and sent by Australia Post Express Parcel service no matter where you live in Australia. We do not discriminate against customers in isolated locations. This does not apply to bulky or hazardous items for which you will be asked to contact us to discuss alternative shipping arrangements. Orders will mostly be sent by Australia Post Express parcel service unless this is not available or if a local carrier offers a more suitable service. Australia Post does not provide a next day service for areas outside of state capital cities. Your order will be shipped from our Katherine shop which is in a Regional town. In our experience, most orders take 3-7 work days when we send by Express Post, unless your address is in a remote country area when it may take a bit longer. Regular parcel service will be used for addresses within the Northern Territory. Bulky items such as saddle pads, may be sent by regular parcel service, which can take 7-21 days. We will supply you with a tracking number so that your parcel can be traced or you may receive an email or SMS directly from Australia Post. We may at times remove boots from their boxes to enable more efficient packing. Orders can also be collected from our business premises or shipped via the customers own freight arrangement. If you do have your own freight service please select click and collect then provide the additional details to us by separate email.
Most orders will be despatched from our retail shop either the day you place your order or the next working day. Items showing as in-stock online are immediately available from our Katherine retail store. We do not Drop Ship from our suppliers.We do have some stock lines that are made strictly to order and you will see a message requesting that you contact us for more information. Our online store displays up to the minute stock availability, however in the event of a rare stock error resulting in a product being out of stock or if it is an item that will be made especially for you, we will contact you to advise the anticipated delivery time. Please let us know when you place your order by separate email, if an item is required by a specific date. If you choose to wait until the item is available we will only charge postage if that item would have incurred additional postage in the first instance. We will only charge your credit card in advance for backordered items if the item is to be especially made or ordered for you. If you wish to cancel your back order, please contact us as soon as possible. It may not be possible to cancel some special items.
It is the responsibility of our customers to ensure that all name, address and email details are up to date and correct. We take no responsibility for orders sent to an incorrect address.