Returns Exchanges Refunds

RETURNS

We would like our customers to be completely happy with their purchases from us so we have extended our return period to 365 days (not including footwear). We do acknowledge the restrictions of purchasing Online and recognise that it is not always possible to estimate the correct sizing or fit of an item, and it does sometimes take a while to match up items purchased as part of a special outfit. If you are unsure of the item you wish to purchase please contact us by the Live Chat box, alternatively phone 08 89723161 during business hours or email info@topsaddlery.com.au

If you are unhappy with your purchase we will accept return of merchandise ONLY IF IN SALEABLE CONDITION, unwashed, unworn, with all labels and original packaging. Unfortunately requests to return footwear must be received within 30 days of you receiving them. Footwear must not have scuff or rub marks on uppers or soles and be returned in the box they were received in.  We will refund the original cost of the item but not the cost of postage for despatch or return. Please contact us by phone or email to request a Return Authority. We will reimburse the cost of return postage only for faulty or incorrectly supplied items. We will pay the postage back to you for items exchanged due to sizing issues but not the cost incurred by you to send the original item back to us. We offer free postage back to you only for the first exchange, any subsequent exchanges will be entirely at your cost. Under no circumstances will we accept goods returned without a return authority or on a COD basis or they will be returned to you. If you require a refund we will issue credit to your customer account or refund you by the method in which you originally paid. All refunds will be in Australian dollars. We may in some circumstance deduct a restocking fee of 5% of the returned items purchase price from the refund amount.

If you wish to request a return on goods purchased by either ZipPay or Afterpay, please contact our store directly. ZipPay nor Afterpay are able to authorise returns on our behalf. Refunds on goods purchased by ZipPay and Afterpay will be refunded to your ZipPay or Afterpay account after the goods are received back into our store. We are not permitted to refund directly to you or supply store credits for items returned that were purchased by ZipPay or Afterpay.  We can exchange sizes or colours on goods purchased by ZipPay and Afterpay. Returns requiring replacement, repair or refund more than 120 days after purchase through ZipPay and Afterpay are handled completely by our store with no further reference to the credit provider.


FAULTY GOODS

Please contact us as soon as possible if a product has been damaged in transit or is faulty or does not perform as expected so that we can discuss what options are available to you.

CREDITS

Credit notes and Gift Vouchers are valid for 3 years from issue date and will expire without notice after that time. This is effective on transactions dated from 1st November, 2019. To use your credit please contact us by phone or email quoting the credit note ID number.

NON-RETURNABLE ITEMS

Certain items in our range are non-returnable. Items worn or used by animals such as horse rugs or tack which are easily damaged by the animal are not returnable unless defective. Clothing or footwear which has been worn or washed can not be returned unless shown to be defective.

Items that are made or ordered especially for you eg Custom made saddles, bridles, boots, hats, etc may not be returned for refund or credit, unless faulty. If we do decide to waive this condition a 50% restocking fee may be deducted.

Goods purchased at a reduced price due to a known defect may not be returned due to that defect.